- Endorsement & Cobranding
- Social Media
- Clinical Trials
Responding to Comments
Positive and negative comments and questions are part of having a social media presence. If a patient called you with a question or complaint, you’d do your best to help. We take the same approach with our social media accounts.
People also expect a response within minutes or hours, which is why daily monitoring is essential. Some patients tweet and post from the hospital; they’ll be happier if we address their issues in the moment instead of apologizing days later.
Marketing has a guide to responding to comments and questions in a constructive way. Please contact us for more information.